Refund & Return Policy
Refund policy
Refund shall be made only in case of genuine reasons and at the sole discretion of www.edulounge.in
Buyers will have no right to demand a refund.
No refund will be allowed under any other circumstances whatsoever, including software getting
corrupted due to virus/malware in the computer system of the student.
In case of refund, a courier cost of Rs. 500/- shall be deducted from the total refundable amount.
Refund will be initiated, once we receive the product
Refund procedure will take a minimum of 7 working days time.
In Case the student has availed any discount offer, he shall not be eligible for any refunds, except for
damaged or wrong product.
You will be responsible for paying your own shipping costs for returning your product.
Shipping costs are non-refundable if you receive a refund, the cost of shipping will be deducted from
your refund.
In case student’s laptop/ computer/ mobile does not match with EduLounge’s software
requirements, he shall not be eligible for any refund since software requirements are already
mentioned on our website.
Replacement Policy
In the event, You receive a damaged / defective product or a product that does not comply
with the specifications as per your original order, You are required to get in touch with the
customer service team through any of the below-mentioned channels:
Call Center at +91 9435141741;
Email us at – support@edulounge.in
Upon receiving Your complaint, EduLounge shall verify the authenticity and the nature of the
complaint.
In case the USB gets corrupted and the student wishes to get it replaced, he will have to pay additional
charges of Rs. 500 + USB cost of Rs. 1500 for Regular lectures.